These Terms of Service (“Terms”) govern access to and use of the Signal platform provided by Signal Proptech Ltd. By using the platform you agree to these Terms.
1. Parties and definitions
“Signal”, “we” or “us” means Signal Proptech Ltd, a company registered in Northern Ireland under company number NI733466, registered office Pearl Assurance House, Belfast BT1 5HB. “Customer” or “you” means the estate or letting agency (or other business) that subscribes to the platform. “End User” means an individual, such as a home buyer, whose data is processed through the platform. “Platform” or “Service” means Signal’s software, applications and related services.
2. The service and licence
Subject to these Terms and payment of applicable fees, we grant the Customer a non-exclusive, non-transferable, revocable right to access and use the Platform during the term for its internal business purposes. We may update, improve or modify the Platform from time to time. All intellectual property in the Platform remains ours.
3. Acceptable use
The Customer must not: (a) use the Platform unlawfully or to send communications without a lawful basis or required consent; (b) resell, sublicense or provide the Platform to third parties except as permitted; (c) reverse engineer, copy or create derivative works from the Platform; (d) attempt to gain unauthorised access to, disrupt or overload the Platform; or (e) use the Platform to store or transmit unlawful, infringing or harmful content.
4. Customer obligations
The Customer is responsible for its use of the Platform and for its End Users’ data. In particular, the Customer confirms that it has a lawful basis and any consent required to contact and message its End Users (including over WhatsApp), that it will comply with applicable messaging and marketing rules, and that, in respect of End User personal data, the Customer is the data controller and Signal acts as its data processor. The Customer is responsible for keeping its account credentials secure.
5. Data protection
Each party will comply with applicable data protection law, including the UK GDPR, the EU GDPR (as applicable in Ireland) and related legislation. Our processing of personal data on the Customer’s behalf is governed by our Data Processing Agreement, which forms part of these Terms, and is described in our Privacy Policy. We use a limited set of sub-processors to provide the Platform (including cloud hosting, AI, messaging, email, monitoring and error-tracking providers); the current list is available on request. End Users can find out how to stop messages and delete their data on our Data Deletion page.
6. Fees, term and termination
The Customer will pay the fees set out in the applicable order or subscription. Unless otherwise agreed, fees are exclusive of VAT and are non-refundable. These Terms continue for the subscription term and renew as stated in the order. Either party may terminate for material breach that is not remedied within 30 days of notice, or if the other party becomes insolvent. On termination the Customer’s right to use the Platform ends and we will delete or return Customer data in line with the Data Processing Agreement, subject to any legal retention requirements.
7. Warranties, liability and indemnities
We provide the Platform with reasonable skill and care but, to the extent permitted by law, the Platform is otherwise provided “as is” and we exclude all implied warranties. Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, neither party is liable for indirect or consequential loss, and each party’s total liability arising out of these Terms is capped at the total fees paid in the 12 months before the claim. The Customer will indemnify us against claims arising from its unlawful use of the Platform or its failure to have a lawful basis or consent to contact its End Users.
8. Governing law and jurisdiction
These Terms and any dispute arising out of them are governed by the laws of Northern Ireland, except where the Customer is established in the Republic of Ireland, in which case the laws of Ireland apply. The courts of Northern Ireland have exclusive jurisdiction, save that a Customer established in the Republic of Ireland may bring proceedings in, and is subject to, the courts of Ireland.
9. Changes and contact
We may update these Terms from time to time; material changes will be notified to the Customer and the “last updated” date above will change. Continued use after a change means acceptance. Questions about these Terms can be sent to support@signalproptech.com.